Terms & Conditions
Once your order has been received we will send you an email or phone you to confirm receipt.
We will then email you an artwork proof and work with you on any changes you would like to make. Once you have approved the artwork the item will be produced and no further changes can be made. Please ensure you carefully check all spelling and dates as once we have engraved your item this is permanent.
Every care is taken with packaging and breakages are rare, however if an item is damaged in shipping we will replace it free of charge as our highest priority. Please contact us before returning or disposing if the damaged item. If possible please send us a photo of the damaged item and the packaging so we can improve our procedures to reduce the chance of further breakages.
We currently ship throughout Australia from our workshop in Colac VIC. We do our best to ship orders within 5 working days however if we are out of stock of an item we will advise the expected shipping date.
We use Australia Post for shipping and cannot accept responsibility for slow shipping or delivery delays.
We use Australia Post’s weight based shipping rates for most orders. Shipping prices will be calculated during the checkout process. For larger orders we will use the most cost effective delivery method.
We use the PAYPAL payment method or if you prefer please contact us for direct credit payment details.
Please note – items will not be personalised or shipped until payment has been received.
Your privacy is important to us, we do not share customer information with any external parties. Your personal data is only used for order fulfilment. We may use our records to contact you with promotional deals from time to time. You can opt out of this service at any time.