Returns & Exchanges

Colac Gifts & Engraving is proud of our customer service and we will endeavour to help where ever we can.

We can provide an artwork proof on request, otherwise the order will be processed as per the layout of the product pictured  with the addition of your names and dates and engraving details as stated in your order.

We are unfortunately unable to provide a refund or exchange on any engraved personalised product,unless the mistake was an error on our behalf, so please make sure you check the spelling and details carefully, including names and dates.

In the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and we will organise a replacement.

For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange,

  • Please contact our customer service either via phone 0418 35 95 65 or email
  • You can return your item to us at:Colac Gifts & Engraving, 165 Woodrowvale Road, Elliminyt, Vic, 3250 Please include your name and order number with the item. We are unable to cover the cost of return shipping.
  • Once we have received the item we will process the refund the next business day onto your original payment method. Please allow approx. 3 business days for the amount to show up on your card/account.
  • You have 30 days from the date of purchase to initiate a return/exchange.

If you are for any reason unhappy with your purchase please email or call us 0418 359565 and we will do our very best to resolve any issues.